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Post by Teddy Bear on Apr 10, 2012 20:56:35 GMT
Good you're hanging on in there Carl. If nothing else it's an education for anybody reading this to see the run-around the BBC give when a genuine complaint arrives at their desk.
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Post by carl1960 on Apr 13, 2012 10:00:44 GMT
Seems to be the new tactic of stall and delay "Albaniagate" rumbles on. Could it be that the BBc can't find any reports on how great the English workforce are that they were so confident balanced up the bias? Reference CAS-1394116-77H4JT Thanks for contacting us. Can I begin by apologising for the delay in responding to your original complaint. We will respond as soon as possible, however we hope you understand that the time taken to do so can depend on the nature of your complaint and the number of other complaints we're currently dealing with. We issue public responses to concerns which prompt large numbers of significant complaints and these can be read on our website at: www.bbc.co.uk/complaints We would be grateful if you would not reply to this email - in the meantime, we would like to thank you again for contacting us with your concerns, we appreciate your patience in awaiting a response. Kind Regards Jonathan Dunlop BBC Complaints www.bbc.co.uk/complaintsSo exactly how long are you supposed to await a reply in what should be a relatively simple response (Ragnarok maybe) I'll wait 10 days and then consider complaining again (which means that I will). On another note yet another report from the ("comprehensive") coverage of the Liverpool court case -one of the accused collapsing in the dock - aaah.http://www.bbc.co.uk/news/uk-england-manchester-17670320 NB This is sent from an outgoing account only which is not monitored. You cannot reply to this email address but if necessary please contact us via our webform quoting any case number we provided. The BBC Trust is proposing some changes to the complaints service. Have your say at: consultations.external.bbc.co.uk/bbc/complaints_framework
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Post by carl1960 on Apr 23, 2012 14:01:14 GMT
So it seems the BBc can't provide me with any examples of the "balance" they told me they are confident that they have made across the BBc.Reference CAS-1305775-QBTNFV
Thanks for contacting us regarding the 'BBC News at Six' broadcast on BBC One on 10 January.
Firstly, we’d like to apologise for the severe delay in responding to your complaint. We know our correspondents expect a swift response and we’re extremely sorry you’ve had to wait on this occasion.
We'd also like to apologise for the content of the previous response. While it did say: "We are confident that across the BBC we have heard contrasting views to those expressed by the Albanian chef in this report" what this response was trying to convey was that across the range of our output we're confident that we've heard a range of varying views regarding some of the issues related to this report, on topics such as business. employment and immigration.
We've accordingly provided feedback to the person who wrote the response in light of your continued concerns.
In turning to the substance of your complaint, we forwarded your concerns to Matt Prodger, the correspondent with responsibility for the piece who explained in response that in the programme his report was linked to a report by the government’s Migration Advisory Committee, published on that day, which revealed that British workers had been displaced from certain jobs by migrant workers, in particular within the hospitality industry.
The purpose of the report was to ask why. Given that foreign workers are paid no less than British workers, especially in minimum wage jobs, why do some employers apparently favour foreign workers? Managers and workers at this particular hotel suggested it was because they work harder.
He added in closing that this piece did feature some residents from the area around the hotel, whose comments challenged the idea that migrant workers were a good thing.
We hope this response addresses your concern, however, if you believe a serious and specific breach of the BBC's Editorial Guidelines has occurred here, and you wish to pursue this complaint further, you can contact the BBC's Editorial Complaints Unit, within 20 working days, and they will carry out an independent investigation.
You can write to them at the following address:
Editorial Complaints Unit
Room 5170
White City
201 Wood Lane
London W12 7TS Do you think I'm taking this futher?
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Post by Teddy Bear on Apr 23, 2012 17:02:34 GMT
What you might want to do if you are going to take it further Carl, is listen again to the programme that you identified as unbalanced, and chronicle the precise nature of the broadcast. If you remember the date you can access the watch again archive hereGood luck with it.
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Post by carl1960 on Apr 23, 2012 21:05:53 GMT
Thanks for that Teddy it would be advantagous to see it again as I'm sure just like that 70s program I watched history is being re-written. I will of course take this further beecause I have taken this as an insult which I have taken personnally.
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Post by Teddy Bear on Apr 23, 2012 21:33:16 GMT
I had a feeling you might Feel free to run it through here before you do just to proof read before sending.
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Post by carl1960 on Apr 27, 2012 9:19:20 GMT
No problem I'll probably do it over the weekend as I've got to put my radio show playlist together hopefully today
Regards
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Post by carl1960 on Apr 27, 2012 9:30:51 GMT
In light of the recent incident with Diane Abbott making these comments ''White people love playing 'divide & rule'". which could be considered racist along with other comments made in the past (i.e. This Week). Does the BBC consider it is appropriate to have her as a guest on Question time? Complaint I've just posted
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Post by Teddy Bear on Apr 27, 2012 18:06:51 GMT
You can see where she fits into the BBC 'multicultural' agenda. Like - 'anyone who has a problem with Islamists must be racist Islamophobes'.
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Post by carl1960 on Apr 29, 2012 9:46:46 GMT
So do we think this answers the question? Thanks for contacting us regarding BBC One's 'Question Time', which was broadcast on 26 April. We understand you felt Diane Abbott was an inappropriate guest to the programme. We make no editorial comment or judgement on the views expressed by contributors to our programmes, and our aim is simply to provide enough information for viewers to make up their own minds. This may include hearing opinions which some people may personally disagree with but which individuals may be fully entitled to hold in the context of legitimate debate. It is also not always possible or practical to reflect all the different opinions on this subject within individual programmes. Editors are charged to ensure that over a reasonable period they reflect the range of significant views, opinions and trends in their subject area. We don't seek to denigrate any view, or to promote any view. We seek rather to identify all significant views, and to test them rigorously and fairly on behalf of the audience. Please be assured we've registered your complaint on our audience log. This is a daily report of audience feedback that's circulated to many BBC staff, including members of the BBC Executive Board, channel controllers and other senior managers. The audience logs are seen as important documents that can help shape decisions about future programming and content. Thanks again for taking the time to contact us with your concerns. Kind Regards Robert Regan BBC Complaints www.bbc.co.uk/complaints
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Post by Teddy Bear on Apr 29, 2012 12:19:00 GMT
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Post by carl1960 on Apr 29, 2012 19:26:27 GMT
:-) Ahh brilliant. Nice to see the Beeb dodging freedom of information again as well.
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Post by carl1960 on Jun 12, 2012 15:39:18 GMT
So looking back to 3/4/12 I had this reply in connection with what I felt was selective reporting (it was) on issuesa surrounding the muslim pedophile gang convicted in Liverpool. CAS-1369700-CPZ7X6þYour Reference CAS-1369700-CPZ7X6
Thank you for taking time to contact us again. We are sorry that you were not satisfied with our earlier response to your complaint and appreciate that you felt strongly enough to contact us again about the matter.
In these circumstances we do not undertake to reply within 10 days although we will of course respond further to you as soon as we can. The time taken depends on the nature of the issue, how many other complaints we have to investigate and it can also be affected by practical issues, such as whether a production team is available or away on location.
For these reasons we ask you not to contact us further in the meantime and apologise if you experience any delay. This is an automatic email sent from an account which is not monitored so you cannot reply to this address. However if it does prove necessary to contact us, for example if you experience continued delay, please use our webform and quote any case number we provided. So here we are and no reply as I have a brief break from redecorating our new house I decided to re-complain. Oh suprise (NOT!) the complaints website doesn't recognise the complaint reference (again). So yes another complaint on it's way.
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Post by carl1960 on Jun 26, 2012 17:13:07 GMT
Ahh a quick note as I'm pushed for time still. I note the BBc complaints page has changed slightlu again. The first question is now "have you read what happens to your complaint" If you don't put yes it won't let you go on.I know damn well what happens to my complaints. I have a rack of complaints lined up but wether I'll have time to submit them all remains to be seen. The one I have submitted this afternoon is about my good old mates at newsround. Last wednesday Hayley was on the Isle of Man. Telling us all about the erosion there due to "climate change" and "rising sea levels" nothing to do with normal coastal erosion then? Yes it's present climate change as fact time again. Newnight last week ran a debate following the liebour we got immigration wrong (cynical) speech. again the usual one sided debate. I was suprised to see on Newsnight last night there was actually a fair spread of views on Europe.
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Post by Teddy Bear on Jun 26, 2012 21:58:36 GMT
Glad to see you're still punching away Carl, despite still being busy with your move. Hope all is going well
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Post by carl1960 on Jun 28, 2012 13:52:32 GMT
Reply now received about my "immigrants are brilliant" complaint. Blah blah the report was fair blah blah. No suprises once i've read it properly I'll try to post it here. The outcome is no suprise to me. So now Hunt isn't being sacked I'll bang off a complaint on the issue of the Mickey Mouse complaints system.
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Post by thehighlandrebel on Jun 28, 2012 23:59:18 GMT
Signed up to the e petition to end the licence fee (although I stopped paying myself a while back) If anyone wants to stop paying the Islamic servitude tax then just follow these steps - tpuc.org/stoppayingtvlicencefees
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Post by Teddy Bear on Jun 29, 2012 19:35:57 GMT
I notice they are addressing their petition to Michael Lyons, who is no longer the head of the BBC Trust. Judging from the dates of the original dissenters posting there, I doubt the petition is still current as there is a time limit to get the requisite number needed. I too tried running a petition which has now expired without getting enough signatories.
The current petition posted on our main page is one to put the licence fee to a referendum, and that is a you-gov petition and must be acted on by government if the requisite number is achieved.
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Post by carl1960 on Jul 2, 2012 14:46:20 GMT
Reference CAS-1531812-80M77V
Thanks for contacting us regarding BBC's 'Newsround', which was broadcast on 20 June.
We understand you feel climate change was inaccurately portrayed as being fact.
Climate change and global warming are amongst the most high profile news stories of recent years and while we're fully committed to balanced and impartial coverage of the issue, the overwhelming scientific opinion is that human activity is increasing the rate at which earth's global temperature is rising by.
As a public service broadcaster we've an obligation to reflect this broad scientific agreement on climate change and we reflect this accordingly; however, we do aim to ensure that we also offer time to the dissenting voices.
While it mightn't always be possible to reflect all opinions in one programme we charge our editors with ensuring that all relevant voices are heard over a reasonable period of time across our programming output, and this has included our main news broadcasts and flagship programmes. So that told me then..not!
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Post by carl1960 on Jul 7, 2012 19:23:40 GMT
Dear Mr Jackson
Reference CAS-1503970-9Q1VY2
Thanks for contacting the BBC.
Please accept our apologies for the delay in replying. We know our correspondents appreciate a quick response and we are sorry you have had to wait on this occasion.
In response to your complaint about ‘North West Tonight’ on 26 March, we did indeed report Rochdale Council Leader Colin Lambert’s call to his Greater Manchester authority colleagues to back his request for a ban on extremist groups holding demonstrations in Greater Manchester.
An earlier demonstration in Rochdale was mentioned in relation to the above but it wasn’t necessary to rehearse all the facets of that story because, as you acknowledge, we have covered that matter previously in considerable detail at the time and reported fully the developments and background as it emerged. The court cases have also been reported upon in detail.
The story here was simply to report upon a Councillor’s call for a ban on extremist demonstrations thus whilst reference was made to recent illustrative examples of what was being talked about, the report focused on the Councillor.
We accurately reported that some local businesses closed early because of the more recent demonstration. It is not necessary to specify which ones, and indeed you’ll appreciate that doing so may have made matters worse because part of the original problem was that some shops previously operated by those involved in the grooming activities were long-since under new ownership thus were wrongly targeted by protestors. In a very brief report it was fair and valid to simply refer to the fact that some shops had chosen to close.
I hope this explains our position, and thanks again for taking the time to contact us with your concerns.
Kind Regards
Andrew Hannah
BBC Complaints They didn't go into the background, they didn't fully cover the Liverpool court case and if they think we don't know what "shops" they were talking about then I'll eat my hat..Well I would if I wore one.
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Post by carl1960 on Aug 12, 2012 13:27:46 GMT
So this was the reply in response to an article about "the bank of Dave" Dear Mr Jackson
Reference CAS-1567411-389BK1
Thanks for contacting us about ‘North West Tonight’ broadcast on 12 July.
Firstly we’d like to apologise for the delay in replying. We realise correspondents expect a quick response and we’re sorry you‘ve had to wait on this occasion.
We're disappointed to learn that you were unhappy with the segment about ‘Bank of Dave’.
The brief introduction by the studio presenter was merely to try and set the scene and she made the point that many people will have heard about bank boss bonuses. This is an entirely fair point because such matters are regularly in the news especially in the current climate of scandals, fines and suchlike. The point about "paying themselves" bonuses was to simply make the point that we were talking about bosses specifically - yes of course bonuses can be contractual arrangements but the reality is that one group of bank bosses will be setting up such contracts and remuneration schemes for other bank bosses.
The above makes clear that we were talking very specifically about bank bosses and not what you describe as the majority of the banks' workforce who are on normal income scales. This point has been made many times across our news reporting generally - the disproportionate gap between the regular workers and those at the top in the world of finance.
The segment was intended simply to try and give a little context to the Channel 4 programme, giving local viewers an insight into a matter involving their local area, in this case Burnley, and to talk about some of the issues which are affect business and individuals.
We’d an introduction, a clip of the programme in question, and then there was a studio discussion with Mr Fishwick covering many and various issues which helped give some context, some insight into Mr Fishwick's background and his plans.
This wasn't the place to necessarily undertake the sort of forensic investigation into ‘Bank of Dave’ which you suggest - we were talking generally in broad terms about the background issues, about the sorts of situations and difficulties people are facing getting loans and so on, and the nature of Mr Fishwick's business model, again in general terms.
The report wasn't - and wasn't intended to be - an in depth analysis of the bank, but rather the reasons why Dave felt it was needed. It might be the equivalent of the programme talking about, say, the difficulty for first time buyers in getting mortgages – we’d do so in general terms but we wouldn't necessarily go into the amount of detail you suggest - that would be more the territory of an hour-long, single-topic documentary programme.
It's appropriate to talk about a product or service in general terms, especially a new initiative, but it’s of course for anyone with any interest in the area to find out more for themselves based on their own personal and individual circumstances. No news report could ever hope to possibly cover every single facet of every single issue nor provide information that would be applicable or relevant to everyone, that's just not possible. In essence, this was a review of a programme based on a local idea - a short news segment isn’t there to simply duplicate what will doubtless be a part of the actual programme itself, leaving viewers the opportunity to watch Channel 4's ‘Bank of Dave’ themselves or look into the matter further themselves if they felt that the initiative was of interest to them personally and they wanted more specific info.
Nevertheless, we appreciate your feelings about this item, so we’d like to assure you that we’ve registered your complaint on our audience log. This is a daily report of audience feedback that’s made available to many BBC staff, including members of the BBC Executive Board, channel controllers and other senior managers.
The audience logs are seen as important documents that can help shape decisions about future programming and content.
Thanks again for taking the time to contact us.
Kind Regards
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