The BBC's Charter and its Producers Guidelines state:
...'Due impartiality lies at the heart of the BBC. All programs and services should be open minded, fair and show a respect for truth? [BBC reports should] contain comprehensive, authoritative and impartial coverage of news and current affairs in the United Kingdom and throughout the world??
Many of you have expressed your disatisfaction with the impersonal nature of making complaints through the BBC's website at www.bbc.co.uk/complaints. In our last communique, we gave you the e-mail address of Fraser Steel, the BBC's head of editoral complaints. Unfortunately, your complaints bounced straight back. While it was certainly a genuine working e-mail in the past, it appears that the BBC has discontinued Steel's address to avoid dealing with volumes of e-mail.
So it's back to the website for complaints to the BBC. But please do not be disheartened - the BBC usually replies to your complaints (even if the responses are rarely satisfactory). Please continue to hold the BBC to account for its anti-Israel bias.
At present, the BBC is only answerable to itself in deciding its standards and coverage. How does it measure up to what you consider good quality, and impartial and unbiased reporting as required by its charter? All TV viewers in the UK are forced by law to pay for this 'service'. Do you believe that what is received truly 'serves' the society, - or merely increases the problems within it?
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