COMPLAINTS SOAR AT BBC

[Teddy Bear]

The especially indicative feature of this statistic, is I wonder how many people like myself long ceased bothering to go through the complaint procedure at the BBC knowing the response will be completely pathetic and a total waste of time.

Yet the number of people complaining increases. Which means the actual number of people who would complain is far higher than the figures posted here would suggest.

COMPLAINTS SOAR AT BBC

The BBC dealt with more complaints in 2010-11 than the year before and took longer to do it, according to figures in its annual report.

The corporation's Audience Services answered just under 240,000 complaints in the first stage of its complaints procedure - 20,000 more than the previous 12 months.

The report states the introduction of a new complaints database led to 'a number of issues' that meant 81per cent were dealt with within the 10-day target - compared to 94per cent the year before.

A team of mystery shoppers tested the procedure this year and found more than a third of letters and almost half of emails did not get a reply within the correct timeframe.

The report states: 'This level of service for written complaints is not satisfactory.'

Recent high-profile complaints from fashion chain Primark and Band Aid trustees including Bob Geldof have led to on-air apologies, but the complaints procedure itself has also been criticised.

[carl1960]

Hi,
So here I am with my first posting on this forum. If someone had told me 15 or so years ago I would be complaining on a virtual monthly basis against a biased company I would have found it hard to believe. If someone had told me it was the BBC I wouldn’t have believed it. Now I don’t know if the BBC has become more biased or that my eyes have been opened however I expect the former. So soaring complaints are no surprise a lot of them will be mine.
It all really began for me when BBC screened “the day the immigrants went home”. I expect most here will be aware but if not basically it was an assassination of the British work ethic. The BBC putting British workers in jobs that they were totally unsuited to do and then comparing them in all but one case to the much better immigrant workers. Of course they included the teenager living in his bedroom playing video games that predictably didn’t turn up.
When I got the reply the BBC vehemently denied that the program was a stitch up and refuted my claim that the participants had been chosen to fail. After that I vowed to complain every time the BBC annoyed me which does seem to occur a lot
Since then I seem to have put a complaint in on a regular basis. I never get bored of the template reply. “We do not have time to show every view” “we did not have sufficient time” etc. etc. As I am currently semi-retired I have all spare time and an E-mail complaint only takes a few minutes. The fact that I know some of my complaints must annoy someone makes it all worthwhile. In the last couple of replies they have started to get a bit stroppy so I must be getting to someone.

[Teddy Bear]

A hearty welcome Carl

I must admit I used to complain to the BBC, along with some of the other media companies who I felt were misreporting, until I realised they were not interested in truth or accuracy, but had their own agenda that they were following.

Knowing that all I was going to get was the stock fob-off is when I decided to concentrate more in various related forums on raising public awareness to this brainwashing and spin that had nothing to do with truth. Especially seeing the damage it was doing to our society.

So good you made it here.

I think it will be very good to copy and paste your complaints and the response you got from the BBC, just to show how the BBC deal with bona fide issues with their programming or coverage. I would be happy to dedicate a category specifically for this topic if you have quite a few. Naturally remove all personal information from the communications before posting.

[thehighlandrebel]

Welcome onboard Carl.

I can understand your frustrations over trying to get a response to a complaint from the bbc but you've come to the right place to air your views and help expose the activities of this public funded propaganda machine.

Anyway, it seems someone at the beeb has made a bloomer and forgot to tell their chums in Al Qaeda and the taliban not to commit a terrorist attack in Norway for a while as this would take peoples minds off their wall to wall coverage of the News International 'scandal'.

[Teddy Bear]

;D

[Teddy Bear]

Carl - as you can see I have dedicated a new category for your posts in this regard.

Keep 'em coming

[thehighlandrebel]

Thanks for posting your bbbc response but there is no need for any more as everyone on here has experienced the drivel that we get in response to a complaint.

I've just donated the money that was due to renew my licence fee to a charity (the RNLI) and feel good that it is going to a worthy cause rather than propping up this insidious farce they term the 'national broadcaster'

As I've said before the bbbc are breaking the law (in Scotland anyway) by demanding payment from people (extortion) under false pretenses by blatantly breaking the terms of their charter.
I haven't received any correspondence (threats) from the corporation yet and don't expect any either as they know they don't have a legal leg to stand on.

[Teddy Bear]

I would say it's a good ammunition to have as many letter of complaints addressed to the BBC and their reply as possible. The wording they use to dismiss complaints, and the wording they use to justify their bias, shows just how hypocritical they are. So the more the merrier

Also that people can see just how public concerns are discarded by the BBC in pursuit of their own chosen agenda.

As I know I've told you before, your stand with the licence fee is admirable, and be sure to let us know if there is any developments. I think your angle with this may be VERY important.